Terms and Conditions
Welcome to Bliss Boutique Hotel! By accessing our website and booking our services, you agree to the following Terms and Conditions. Please read these terms carefully before using our services.
1. General Information
Bliss Boutique Hotel provides luxury accommodation, dining, and related services to guests at our premises in Sunset Beach, Cape Town. By using our website, booking a stay, or utilizing any of our services, you agree to comply with and be bound by these Terms and Conditions.
2. Booking and Reservations
Booking Process: Reservations can be made through our website or by contacting us directly. All bookings are subject to availability.
Confirmation: Once your booking is confirmed, you will receive an email confirmation with all relevant details.
Payment: Full payment is required at the time of booking for all reservations. We accept major credit cards and other forms of payment. All payments are processed securely.
Rates: Rates for accommodation and services are subject to change without notice. However, the rate confirmed at the time of booking is guaranteed for your stay.
3. Cancellations and Refunds
Cancellation Policy: Cancellation and prepayment policies vary according to accommodation type. Please refer to the specific terms for the room you are booking during the reservation process.
No Shows: In the case of a no-show, the full amount for the reservation will be charged.
Refunds: Refunds are issued to the original payment method and may take up to [21] business days to process.
4. Guest Conduct
Guests are expected to behave in a respectful manner during their stay. Bliss Boutique Hotel reserves the right to refuse service or evict any guest whose behavior is deemed inappropriate, disruptive, or in violation of hotel policies.
Noise Levels: Please be mindful of noise levels to ensure a peaceful environment for all guests.
Property Damage: Guests will be held responsible for any damage caused to the hotel property during their stay.
5. Privacy and Data Protection
Bliss Boutique Hotel respects your privacy and is committed to protecting your personal information. For details on how we collect and use your personal data, please refer to our Privacy Policy.
6. Liability
Hotel Liability: Bliss Boutique Hotel is not liable for any loss, injury, or damage to personal property or guests’ belongings during their stay, except where required by law.
Third-Party Services: Bliss Boutique Hotel may recommend third-party services such as transportation or tours. These services are provided by independent third parties, and Bliss Boutique Hotel is not responsible for their actions or omissions.
7. Facilities and Services
Room Use: Rooms are for the use of registered guests only. Additional guests may incur extra charges.
Hotel Amenities: Amenities such as the private beach, pool, and restaurant are subject to availability and may be closed or restricted for maintenance or other reasons.
8. Force Majeure
Bliss Boutique Hotel will not be held responsible for any failure to provide services due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, strikes, or other force majeure events.
9. Changes to Terms and Conditions
Bliss Boutique Hotel reserves the right to amend, modify, or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date.
10. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from the use of our services shall be resolved in the courts of South Africa.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Bliss Boutique Hotel
info@blissboutiquehotel.co.za
+27 21 551 0441
25 Albus Drive, Sunset Beach, 8005 Cape Town, South Africa
